Contact Centre Solutions | Large Business Services

Contact centre agents using a Cloud Contact Centre solution from Bell that allows them to provide excellent data-driven customer service.

Connect with customers when it matters most

Elevate experiences for customers and agents with cloud contact centre solutions

Consistently deliver seamless, high-quality experiences for customers and employees alike with cloud contact centre solutions from Bell. Transform your operations with AI-powered features and advanced analytics while ensuring your agents are equipped to offer data-driven customer service.

Migrate to the cloud

Improve agent experience

Deliver AI-driven customer experience

Control your costs with a flexible and scalable cloud contact centre

Aging, on-site contact centres are expensive to run and can be difficult to scale efficiently due to end-of-life features and functionalities. With a cloud contact centre, you can take advantage of the most up-to-date technologies giving you access to the data and tools you need to scale your operations and control costs.

Colleagues using a cost-effective and scalable Cloud Contact Centre Solution from Bell.

Empower your agents with the tools and insights they need

With access to the right data, workforce management tools and the latest AI, you can improve your agents’ experience by leveraging intuitive platforms to make their jobs easier and increase job satisfaction. Integrations with CRMs and other systems provide agents with the right information swiftly to help serve customers more quickly.

Empowered by a Bell Cloud Contact Centre Solution, contact centre agents enjoying the interaction with customers.

Leverage next-gen capabilities to exceed expectations and improve personalization

A seamless, high-quality omnichannel experience at every stage of the customer journey is critical to your business transformation. Use AI-powered innovation and data-driven technologies to improve response times, drive business growth, and give your customers the level of personalization and service they want.

An employee is very happy to be able to deliver an AI-driven customer experience using the Bell Cloud Contact Centre Solution.

Control your costs with a flexible and scalable cloud contact centre

Empower your agents with the tools and insights they need

Leverage next-gen capabilities to exceed expectations and improve personalization

Explore our contact centre solutions

Cloud contact centres

Consistently deliver high-quality customer service with our leading contact centre solutions. Future-proof your operations with scalable, cloud-based solutions that include AI-enhanced features, and enable omnichannel experiences and flexible, hybrid work styles.

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Enhance your contact centre with the power of AI

AI services for contact centres

AI services for contact centres from Bell, delivered from the cloud, can help you offer a better contact centre experience for both your agents and customers. Plus, the Bell Professional Services team can support your AI implementation by designing and deploying the solution that best meets your needs.

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Professional services

Our expert team can design, build, implement and optimize your contact centre to deliver the best business outcomes. Find the right fit for your goals with our custom solutions and high-quality deployment services, helping you adapt to new technology trends and respond to changing business needs.

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Managed services

Improve business efficiency and responsiveness to meet changing customer demands with our end-to-end managed services – from consulting to planning to delivery. With our team managing your contact centre solution, you can rest easy knowing customers can reach your business whenever they wish to.

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Why Bell is better for contact centre solutions

Leading partnerships

Partnering with market leaders¹ in CCaaS and AI technologies, we help you get the most out of your contact centre – from migrating services to the cloud to leveraging AI tools.

Our experience is your advantage

With 200+ experts and over 25 years of experience, Bell implements and manages cloud and AI solutions for some of the largest contact centres in Canada, including our own.

End-to-end contact centre services

In addition to designing, developing and deploying comprehensive solutions, Bell provides end-to-end professional and managed services, including 24/7 support, staff augmentation, employee training, strategy development and secure payment handling.

Superior network performance

Ultra-fast speed² and low latency over Canada’s largest voice and data network³ provide a powerful, resilient backbone for your cloud-based contact centre.

Our partners

Leverage the latest technologies and provide the experiences your customers expect with solutions built in collaboration with our industry-leading partners.

Google Cloud Contact Center AI offers a leading collection of artificial intelligence (AI) and machine learning (ML) capabilities to enhance cloud contact centre solutions.

Genesys helps enterprises deliver unique, personalized customer experiences with optimal connectivity across teams, tools, and interactions.

NICE offers CXone, a leading CX platform that helps businesses deliver effortless, consistent and personalized digital-first experiences.

8x8 integrates voice, video, chat and API solutions in one communication platform that connects people and boosts their productivity no matter where they are. 

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Based on Gartner® Magic Quadrant for Contact Center as a Service.
Based on a third-party score (Global Wireless Solutions OneScore^TM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
Based on total number of Internet service customers in Canada.