Business Internet Dedicated (BID) service description

Description of the Services: Bell agrees to provide to the Customer and the Customer agrees to procure from Bell the Bell Business Internet Dedicated (BID) service (“Service”) described herein. The service demarcation point for the Service is: (1) for Bell managed connections**, at the Customer-facing Ethernet port of the Bell managed router on the Customer premise; or (2) for Customer managed connections, at the Customer-facing Ethernet port of the Bell owned terminating equipment on the Customer premise.

The Service provides the Customer with a dedicated access facility that connects a Customer’s Local Area Network (LAN) to the internet. For each Site, the Customer shall choose between BID T1**, BID Asynchronous Digital Subscriber Line (BID ADSL)**, and BID Optical Ethernet (BID OE), including the various options of each, as described in the Glossary.

Basic Features: The Service provides the Customer with the following features in the basic service:

• Unlimited data transfer volume per month (excluding usage-based ADSL);
• Static Internet Protocol (IP) Address Assignment by Bell Canada*;
• Twenty-four (24) hours a day, seven (7) days a week Bell Network monitoring;
• Daily and monthly online Internet access utilization reports.

Options and Optional Features: Based on Customer’s selection in accordance with Section 3 (Fees) of the Service Schedule, Bell will provide the following options and optional features as part of the Services:

All Bell managed** connections provide:

• Provisioning, configuration, maintenance and management of the Customer premise router;
• Monitoring of the network connection directly to, and including, the Customer premise router twenty-four (24) hours a day, seven (7) days a week;
• Eight (8) static Internet Protocol (IP) addresses per circuit, which are non-portable IP registered addresses;
• Bilingual help desk for fault reporting, management and monitoring twenty-four (24) hours a day, seven (7) days a week.

All Customer managed connections provide:

• Monitoring of the network connection up to, but excluding, the last intelligent device acting as demarcation point, twenty-four (24) hours a day, seven (7) days a week;
• Eight (8) static Internet Protocol (IP) addresses per circuit, which are non-portable IP registered addresses;
• Bilingual helpdesk for fault reporting, management and network monitoring twenty-four (24) hours a day, seven (7) days a week.

Redundancy Option(s)**:

Available redundancy options:

• 1 Site/2 Routers Single Site / Dual Routers;
• Multi Routers/Sites Multiple Sites / Multiple Routers;
• 2 ISP: Dual ISP;
• 2 VLAN: Logical Distribution Redundancy;
• Physical Redundancy options (additional access must be ordered separately):
  • Access
  • Entrance (Access redundancy included).
  • Distribution router
  • Central Office (Access and Distribution Router Redundancy included)
  • POP (Access and Distribution Router Redundancy included)
  • POP/Entrance (Access and Distribution Router Redundancy included)
  • Distribution Router/Entrance (Access redundancy included)
  • Distribution Router/Access
• 2 VLAN: Logical Distribution Redundancy;

In the multi-homing configuration:

• A Customer providing a router must support BGP version 4. Also. the router must have sufficient memory and power if the Customer wants to receive the full internet routing table:
  • The Customer is responsible to manage load sharing using BGP community attributes.
• If a Customer uses another ISP, the Customer will have to meet requirement (i) as well as be accountable to provide a public Autonomous System number (ASN) and an IP address block with a network mask not longer than 24 bits (i.e./24).

Simple Network Management Protocol (SNMP)**:

Bell Canada will provide read command as used by the network managed systems to allow a Customer to poll the router no more than once per each 5 minutes interval since last poll.

Wireless Backup**:

To the extent the Service is functionally available, the Customer can add a Wireless Backup to any Site for which it receives the Service. If the Customer purchases the Wireless Backup option, there is no minimum bandwidth guarantee associated to the wireless services required for the Wireless Backup service. Wireless signal strength and availability are not guaranteed during the Service Term. The potential of Service limitations will only be determined at the time Bell attends the Site during the provisioning process. If Bell determines during the provisioning process that the wireless signal strength is not available to provide this optional service, Bell shall inform the Customer. The Customer may, by notifying Bell in writing within thirty (30) days upon receipt of such information, decide to:

• request Bell undertake a Site Survey, at the cost identified by Bell, and in accordance to the terms established in the Site Survey form; or
• cancel its order for the Wireless Backup service option for the associated site(s), without any obligation to pay the cancellation charge described herein.

In the event the Customer chooses option (i), and undertakes the Site Survey, the results of the Site Survey will outline the Service option is possible, with the purchase and installation of additional equipment, or if the Service is unable to be provided. If the Service is unable to be provided, the Customer’s order for the Site will be cancelled with no obligation to pay the cancellation charges. If the service option is available with the purchase and installation of additional equipment, the description of the equipment, as well as the cost to purchase and install it, will be provided to the Customer, and the Customer may, by notifying Bell in writing within thirty (30) days upon receipt of such information, decide to:

• proceed with the purchase, and installation by Bell, of the additional equipment required; or
• cancel its order for the Wireless Backup service option for the associated site(s), without any obligation to pay the cancellation charge described herein.

If a Bell technician determines, during installation, that the Wireless Backup option is not available at a Site, the Customer will make its determination. If the Customer chooses to undertake a Site Survey, the Customer shall be charged the cost of the Site Survey, as per the applicable Site Survey Form.

In the event that a Site Survey determines that additional wireless equipment is required for the Wireless Backup service at the Customer Site, and the Customer determines that it shall choose to purchase and install the additional equipment, any wireless equipment, excluding the Wireless Modem, installed will be charged to the Customer, along with the fees associated to the installation.

Not Included in the Services: The Services do not include any additional work outside the Services outlined herein. Any additional work shall be considered out of scope. If Customer wishes to enlist Bell’s involvement or support for any such additional work, Bell will provide an amendment to this Service Schedule or a change request form as required, describing the activities to be undertaken, the estimated effort and associated costs.

Access

means a portion of the network from the Bell Canada POP to the Customer’s Site(s) up to and including the SIP.

Autonomous System (AS) Number

means a unique number assigned to a public Autonomous System. This number is used in both the exchange or exterior routing information between any adjoining Autonomous Systems and as an identifier of the Autonomous System itself.

Asymmetrical Digital Subscriber Line (ADSL)

means a modem technology that converts existing twisted-pair telephone lines into access paths for high-speed communications of various sorts.

Atlantic Region

means the Provinces of New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador.

Bell Measured Trouble Ticket

means the process by which Bell tracks to resolution a trouble as reported either by Customer or Bell’s monitoring system.

BID over Microwave

uses microwave link(s) to backhaul communication traffic.

BID ADSL

For this Service option,

1. The Customer is responsible for providing and maintaining an ADSL compatible telephone line (independent of any digital switching or terminating equipment);
2. In the event that a re-seller owns the Customer’s telephone line, the Customer must have the owner (re-seller) sign a Letter of Authorization;
3. The Customer acknowledges that the signing of this Service Schedule does not guarantee Service availability, as Service limitations may only be determined during the provisioning process. In the event that Service cannot be provided, Bell will notify the Customer and this Service Schedule will be terminated immediately, at no cost to the Customer; and
4. The Customer authorizes Bell to perform the configuration of the subscriber line and network facilities; the installation of requisite network equipment arising from the request for ADSL service; maintenance and repair activities with respect to the requested ADSL service.

The Customer may also elect for Usage-based ADSL. The Usage Based ADSL Service option includes the maximum data throughput, as expressed in Gigabits (GB) of total data, identified in Section 3, if this option is chosen, including data transmitted and received per month. For each additional 1 (one) GB of data transfer an extra charge, identified in Section 3 if this option is chosen, shall apply. The total monthly billing for Usage Based ADSL will not exceed $3,000.00 (plus applicable taxes).

BID Optical Ethernet (BID OE)

For this Service option, the following choices are available for the Customer to choose from:

1. Burstable: The Service is burstable up to the maximum bandwidth (in Mbps or Gbps) identified in Section 3, if this option is chosen.
2. Burstable Shared: The Service is burstable to up to the maximum bandwidth (in Mbps or Gbps) identified in Section 3, if this option is chosen.
3. Fixed: The Service is FIXED and cannot burst above the subscribed bandwidth.
4. Fixed Shared: The Service is FIXED and cannot burst above the subscribed bandwidth.
5. Reserved: The service is RESERVED.
6. Reserved Shared: The service is RESERVED.

Pricing for Burstable and Burstable(Shared) Services are based on the Customer’s sustained monthly bandwidth as measured by samples taken during a month. Highest bursts within 95% of samples determine the sustained monthly bandwidth. For each additional 1 (one) Mbps of bandwidth an extra charge per 1Mbps of bandwidth, as identified in Section 3 if one of these options is chosen, shall apply.

BID T1

For this Service option, the Customer must define the committed information rate (CIR) at one of the following speeds: 1.5Mbps or 3.0Mbps. In order to expedite provisioning Bell does not perform facility check when probability of facilities being not available is low. Customer acknowledges and agrees that the Service is provided subject to the availability of suitable equipment and facilities and that additional construction charges may be applicable. In the event additional construction charges are necessary, Bell shall notify Customer of the same and Customer may either (i) agree to the payment of the additional charges or; (ii) terminate this Service Schedule. There shall be no termination charges if the Customer terminates this Service Schedule pursuant to this provision.

Border Gateway Protocol (BGP)

[Is a protocol for exchanging routing information between gateway hosts (each with its own router) in a network of autonomous systems. BGP is often the protocol used between gateway hosts on the Internet. The routing table contains a list of known routers, the addresses they can reach, and a cost metric associated with the path to each router so that the best available route is chose.

Conduit

means a tube or duct for enclosing wires or cable consistent with any and all electrical and building codes or local regulations.

Downtime

means the unavailability of one or more Network Logical Paths based on a Bell Measured Trouble Ticket.

Excluded Downtime

means (i) Scheduled Maintenance and Unscheduled Emergency Maintenance, (ii) Downtime not reported to Bell, (iii) Downtime which does not affect Customer’s Service (e.g. routing of Customer traffic), (iv) Downtime caused by an Event of Force Majeure, (v) Downtime that results from any actions or omissions of the Customer or Customer’s end users of the Service or other third parties, (vi) Downtime that results from Non-Bell Provided Equipment or equipment and software of third parties, and (vii) Downtime where Bell is not provided prompt access to Customer’s Site to address the trouble.

Internet Protocol (IP) Address

a number that identifies each sender or receiver of information that is sent in packets across the Internet. It can be in version 4 (IPv4) or version 6 (IPv6).

Mean Time To Repair (MTTR)

means the total duration of all SLA trouble tickets averaged over a single calendar month for all applicable Bell Measured Trouble Tickets. It is the duration in time between Bell’s detection of a failure or Customer notification of unavailability of Service and the re-establishment of that Service. It is calculated monthly in accordance with the following formula:

MTTR=
Total Outage Time (Downtime - Excluded Downtime) minutes
Total number of Bell Measured Trouble Tickets per calendar month

Microwave antenna

is a device that receives and sends microwaves by focusing the emissions into a beam.

Microwave link/hop

is a point to point communication connection between fixed locations using radio waves.

Multi-Homing Connection

means a network that is connected to 2 (two) or more Internet Service Providers.

Network Availability (Core)

means the measurement of the average availability across Bell’s core network, measured over a period of one calendar month calculated pursuant to the formula described below. An out-of-service condition begins when identified by Bell’s Operations Centre or the Customer notifies Bell and ends when the Service is returned to the Customer in normal working condition.

Network Availability (Core) =
Total eligible time in calendar month - Outage Time (Total Downtime - Excluded Downtime) in month per Bell Measured Trouble Tickets
Total eligible time in calendar month

Outage Time

means Total Downtime less Excluded Downtime (both measured in minutes) per calendar month.

Pole

is a support that a Microwave antenna can be securely affixed to.

POP (Bell Canada Point of Presence)

is a serving Central Office (CO) with Provider Edge (PE) equipment installed in it.

Scheduled Maintenance

means maintenance on the Service performed by Bell during the maintenance window(s) set out in Section 4(c) or otherwise agreed by the parties.

Service Credit

means those credits owing to Customer in accordance with section 4(a) of this Service Schedule.

Shared access

is a logical separation of two distinct services (Business Internet Dedicated and Ethernet Inter-networking) on the same physical access ie: Ethernet.

SIP (Service Interface Point)

means the points of demarcation and specifically the Bell Ethernet ports facing the Customer on the Bell owned terminating equipment.

Site Availability

means the measurement as a percentage of time over the calendar month of the availability of either the wireline BID OE service or the Wireless Backup service at a particular serving location to transmit to, and receive data from, Bell’s Core Network calculated pursuant to the formula described below. Site Availability only applies to a site that has both BID OE as primary and Wireless Backup.

Site Availability =
Total eligible time in calendar month - Outage Time (Total Downtime - Excluded Downtime) in month per Bell Measured Trouble Tickets opened against that site
Total eligible time in calendar month

Static IP Address

means an address that is permanently assigned on the Internet.

T1 (1.544mbps) megabit per second

means a technology access operating at 1.544 megabit per second.

Total Downtime

means the total aggregated Downtime per calendar month.

Unscheduled Emergency Maintenance

means any maintenance activities performed in the Bell network as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a Customer but introduces a very low risk to services or may lead to a brief service interruption. Examples include optical cable splicing, contractor working near Bell fibre cables or applying a required software upgrade from an equipment vendor.

Wireless Backup

means the optional service delivered over a wireless network and used as a backup to the primary wireline managed BID OE service.

*The Customer acknowledges it has no right, title or interest in or to any IP addresses assigned to the Customer and Bell Canada may change such IP addresses, given reasonable notice to the Customer and Bell Canada shall have no obligation to notify any other party of a change to the Customer’s IP address.

**This Service offering is not available for Sites within the Atlantic Region.