Ethernet Inter-networking service description

1. Description of the Services: Bell agrees to provide to the Customer and the Customer agrees to procure from Bell the services described in this Service Schedule. The Ethernet Inter-networking Service (“Service”) provides the Customer with the following:

   1. Connectivity between the Accesses at the Customer sites and through the Ethernet Virtual Connections as set out in Section 3 (below).
   2. A Help Desk for trouble management relating to the Service. The contact information for the Help Desk will be provided to Customer by Bell.

   It shall be the Customer’s responsibility to ensure compliance with any Appendix attached to this Service Schedule, including, without limitation, Appendix 2 (Customer Requirements). If required by Bell, the Customer will provide a Letter of Authorization as may be set out in an Appendix to this Service Schedule.
2. There is no minimum Bandwidth guarantee on ADSL. Service limitations may only be determined during the provisioning process. Bell will perform sync rate tests during the provisioning process to determine site speed and inform the Customer if the site speed is lower than requested. Bell shall notify the Customer if the original requested site speed is not available, and identify an alternative package with associated rates. Upon receipt of this notification the Customer shall notify Bell in writing within thirty (30) days whether (i) it wishes to proceed with an alternative package with associated rates; or (ii) the Customer may terminate the Service for the associated sites without Termination Fees.

3. Network Connectivity (Ethernet Virtual Connections): Bell uses a standard base approach for the creation of VLAN as: 802.1Q & 802.1ad.

   Diversity Options

   A	Access Route	Two demarcation points at the customer premise and two diversely-routed fibre cables in the access between the customer premise and the Central Office
   E	Entrance	Two different entrances at the Customer Site provide the connectivity to the customer premise equipments (requires “Access Diversity” option)
   COE	Central Office Equipment	Two CO equipment devices within the same CO are used to provide the connectivity between two accesses and two core routes
   CO	Central Office (CO)	Two different CO are used to terminate two diverse access
   C	Core	Two different routes in the Core Network
   LAG	Link Aggregation Group	For the purposes of an ENNI/UNI (i.e 10M/100M/1G) with a third party, the LACP (Link Aggregation Control Protocol) using same chassis Active/Standby configuration is used to provide diversity. The active link will fail over to the standby link.
4. Reports

   Customer shall receive the reports for Ethernet Inter-Networking Services at the Fees set out in this Section 3. These reports shall be provided by Bell for the Ethernet Virtual Connections requested by the Customer on a monthly basis.

   If requested in writing by the Customer, Bell shall provide the Customer with reports as described in Appendix 1 and available as outlined in Section 4 through a web portal (“Web Portal”). Customer’s use of the Web Portal shall be subject to the Terms and Conditions set out in Section 5 (below).

Access means the portion of the network from the Bell POP to the Customer’s Site(s) up to and including the UNI or ENNI.

Access Power Option default option for the Bell CPE demarcation device is Single Power AC. DC Power and Dual Power are Customer orderable options.

Asymmetrical Digital Subscriber Line (ADSL) means the technology Access that provides data services to an existing local loop.

Bell Measured Trouble Ticket means the process by which Bell tracks to resolution a trouble as reported either by Customer or Bell’s monitoring system.

Bell National Hosting Center means a fully-redundant, 24 x 7 x 365 Bell managed, highly secure location for outsourced IT infrastructure hosting services.

Bandwidth on Demand (BOD) (available only for Ethernet Virtual Connections with one or both ends provisioned to a Bell National Hosting Center) Allows the Customer to order additional bandwidth for a specific period of time. The Customer is only charged for the amount and duration of bandwidth increase. BOD is subject to availability of facilities and can be requested during normal business hours, five (5) days a week.

Classes of Service (COS) is a way of managing traffic in the Bell network by grouping similar types of traffic together and treating each type as a class with its own level of service priority.

1. Standard (Burstable) means the provision of peaking capabilities corresponding to selected bandwidth as set out in Appendix 1- Excess Information Rate (EIR). Standard Class of Service allows the Customer to designate all or a portion of the Ethernet Virtual Connection bandwidth as Standard. Applies to EI Switched EVPL EVC types only.
2. Business Priority EIR means the provision of peaking capabilities corresponding to selected bandwidth as set out in Appendix 1- Excess Information Rate (EIR). Business Priority EIR Class of Service allows the Customer to designate a portion of the Ethernet Virtual Connection bandwidth as Business Priority. Business Priority EIR will have priority over Standard. Applies to EI Switched EVPL EVC types only.
3. Business Priority CIR (Dedicated) means the provision of dedicated throughput based on shared bandwidth Committed Information Rate (CIR). Business Priority CIR Class of Service allows the Customer to designate a portion or all of the Ethernet Virtual Connection bandwidth as Business Priority. Business Priority CIR will have priority over Standard and Business Priority EIR. Applies to EI Switched EVPL EVC and EI Switched EPL types.
4. Near Real Time (Dedicated) means the provision of dedicated throughput based on shared bandwidth Committed Information Rate (CIR). Near Real Time Class of Service allows the Customer to designate a portion or all of the Ethernet Virtual Connection bandwidth as Near Real Time. Near Real Time will have priority over Standard, Business Priority EIR and Business Priority CIR. Applies to EI Switched EVPL EVC and EI Switched EPL types.

Committed Information Rate (CIR) means Ethernet frames are delivered through the Bell Network as per the service performance objectives and Bandwidth specified for the Service.

Conduit means a tube or duct for enclosing wires or cable consistent with any and all electrical and building codes or local regulations.

Connectivity Fault Management (CFM) is an end-to-end per Service instance test for Ethernet layer operation which includes connectivity monitoring and fault isolation for large Ethernet networks.

Customer Premise Equipment (CPE) is any associated equipment located at a subscriber's premises and connected with Bell’s Ethernet Service and acts as the Bell demarcation point.

Downtime means the unavailability of one or more Ethernet Virtual Connections based on a Bell Measured Trouble Ticket.

ENNI External Network-To-Network Interface means the point of demarcation which is the Bell Ethernet port facing the Customer on the Bell owned terminating equipment. External Network to Network Interface allows the Customer to combine multiple EVC Types (Switched EVPL and Switch EPL) over one single port. It requires the Customer to send Ethernet Frames double tagged compliant with IEEE 802.1.ad global standard or its pre-standard predecessor QinQ.

EoMicrowave uses microwave link(s) to backhaul communication traffic.

Ethernet Virtual Connections (EVC) is a logical relationship between External interfaces in a provider-based Ethernet service. It is the logical connection between two UNIs or between a UNI and an ENNI.

Excluded Downtime means (i) Scheduled Maintenance, (ii) Downtime not reported to Bell, (iii) Downtime which does not affect Customer’s Service (e.g. routing of Customer traffic), (iv) Downtime caused by an Event of Force Majeure, (v) Downtime that results from any actions or omissions of the Customer or Customer’s end users of the Service or other third parties, (vi) Downtime that results from Non-Bell Provided Equipment or equipment and software of third parties, and (vii) Downtime where Bell is not provided prompt access to Customer’s Site to address the trouble.

Excess Information Rate (EIR) means customer Ethernet frames may not be delivered per the service performance objectives and bandwidth.

Frame Delay means the time required to transmit a frame from ingress Bell demarcation to egress Bell demarcation.

Frame Delivery Ratio means measurement of the ratio of number frames delivered at Bell’s egress demarcation over the number of frames offered at Bell’s ingress demarcation for that connection (Ethernet Virtual Connections of the network).

Frame Loss Ratio is a characterization of the number of lost frames between Bell’s ingress demarcation and Bell’s egress demarcation. Frame Loss Ratio is expressed as a percentage.

Frame Size means the Ethernet Frame payload and Ethernet header size in Bytes that is supported for a specific EVC.

Inter-Frame Delay Variation (IFDV) also known as Jitter is the difference between the one-way delays of a pair of selected Service frames.

LAG (Link Aggregation Group) allows multiple links to be aggregated together to form a Link Aggregation Group.

Long Frame means 1500-bytes.

Logical Path See Ethernet Virtual Connection Appendix 1.

Management Levels are defined as:

1. NetBasic is a Network Management Level that provides reactive incident management. Bell does not provide customer reports.
2. NetControl is a Network Management Level that provides reactive incident management where Bell provides Customer Ethernet Internetworking Service Assurance Reports for all Ethernet Virtual Path components through Web Portal. Service Assurance Reports consist of monthly reports of average values for Service Availability and for MTTR measured at the Customer’s port level only for the SLA Eligible Ethernet Virtual Circuits as shown in Section 4 (a). Core Network Availability is not reported on.
3. NetInsight a network management level that provides reactive incident management where Bell provides Customer Ethernet Inter-networking performance reporting for specific customer selected Ethernet Virtual Circuit Class of Service bandwidths speeds viewable over Web Portal. NetInsight Performance Report availability are dependent on specific Bell Network facility types, bandwidth speeds and configurations.

Mean Time to Repair (MTTR) means the total SLA Trouble Duration or SLO Trouble Duration, as applicable, averaged over a single calendar month for all applicable Bell Measured Trouble Tickets. MTTR is calculated monthly by dividing the total Outage Time for the SLA Eligible Network Ethernet Virtual Connection(s) by the total number of applicable Bell Measured Trouble Tickets in that month.

MTTR= Total Outage Time Minutes
Total number of Bell Measured Trouble Tickets per calendar month

Microwave antenna is a device that receives and sends microwaves by focusing the emissions into a beam.

Microwave link/hop is a point to point communication connection between fixed locations using radio waves.

Minutes/Month means the total number of minutes per calendar month less the total of minutes that either Scheduled Maintenance and/or Unscheduled Emergency Maintenance were performed.

Network Availability (Core) is the percentage of time per year the network is available for Service. This is a theoretical value calculated from average Bell equipment failure rates provided by manufacturers and derived from models calibrated from field data (typically useful-life period). Core network includes edge aggregation Ethernet switches and a typical metro network. Planned failures, which don't affect Customer’s service (i.e. rerouting of Customer's traffic) or that occur within a scheduled maintenance window (ex: software upgrades) or unscheduled emergency maintenance window are excluded from network availability calculations.

Network Management Centre means Bell’s surveillance and network monitoring center.

Network Reports shall set out Customer’s hourly usage for previous day and daily usage and current monthly usage to current day of port utilization with such relevant detail as determined by Bell from time to time.

Outage Time means the product of total Downtime less Excluded Downtime per calendar month.

Pole is a support that a Microwave antenna can be securely affixed to.

POP (Bell Point of Presence): is a serving Central Office (CO) with Carrier Ethernet equipment installed in it.

Round Trip is the length of time it takes for a signal to be sent plus the length of time it takes for an acknowledgment of that signal to be received.

Scheduled Maintenance means the maintenance window from 2:00 am – 6:00 am Eastern Time during which Bell may perform maintenance on the Service.

Service Activation Test Report (SAT Report) confirms the Service ordered is to Customer’s specifications. A one-time charge for each SAT Report requested by the Customer shall apply.

Service Availability means the measurement of an average availability across all SLA Eligible Ethernet Virtual Connections within one calendar month and for greater certainty excludes Excluded Downtime. Service Availability is measured and reported as a percentage and evaluated for compliance monthly. In the case of a hub outage, the outage is measured as a single event. Service Availability is calculated monthly by subtracting total Outage Time from Minutes/Month.

Service Availability= # Of SLA Eligible Ethernet Virtual Connections X available Minutes/Month – Total Outage Time
# of SLA Eligible Ethernet Virtual Connections X available Minutes/Month

*Naming description for new Logical Paths was changed to Ethernet Virtual Connections to align to Metro Ethernet Forum Carrier Ethernet descriptions. Bell’s Ethernet Internetworking Services are MEF certified with service attributes compliant with international standards. Any reference to a Logical Path in a Bell invoice, document or agreement is equivalent to an Ethernet Virtual Connection.

Service Availability Objective means the measurement of an average availability across all SLO Eligible Services within one calendar month and for greater certainty excludes Excluded Downtime. Service Availability Objective is measured and reported as a percentage and evaluated for compliance monthly. In the case of a hub outage, the outage is measured as a single event.

SLA Eligible Ethernet Virtual Connections means Ethernet Inter-network Services as shown in section 4 (a).

SLA Trouble Duration means the aggregate time between the failure of the SLA Eligible Ethernet Virtual Connections to provide Services between UNI’s and the re-establishment of Services between the UNI’s as documented in a Bell Measured Trouble Ticket.

SLO Trouble Duration means the aggregated time between the failure of the SLO Eligible Services to provide Service between UNI’s and the re-establishment of Services between the UNI’s, as documented in Bell Measured Trouble Tickets.

SLO Eligible Services means Inter-networking Services as shown in section 4 (a).

Service Assurance Reports consist of monthly reports of average values for Service availability and for MTTR measured at the Customer’s port level only for the SLA Eligible Ethernet Virtual Connections as shown in Section 4 (a).

Service Credit means those credits owning to Customer in accordance with Section 4(b) of this Service Schedule.

Short Frame means 128-bytes.

Bell Measured Trouble Ticket means the process by which Bell tracks to resolution a trouble as reported either by Customer or Bell’s monitoring system.

Switched EPL (Ethernet Private Line) Ethernet Inter- networking Ethernet Virtual Service (EVC) Type based MEF Carrier Ethernet Service definition provisioned over layer 2 Switched Ethernet core network. Point to Point dedicated bandwidth, Customer VLAN transparency. Bell offers two Laver 2 control protocol (L2CP) configuration options for Switched EPL

1. Option 1 is compliant with MEF 45 and IEEE 802.1 standards for handling the control protocols This is the default setting for the Switched EPL option of the Bell EI service.
2. Option 2: is offered to support legacy circuit designs or special circumstances specifically where transparency is emphasized over adherence to IEEE standards.

Switched EVPL (Ethernet Virtual Private Line) Ethernet Inter- networking Ethernet Virtual Service (EVC) Type based MEF Carrier Ethernet Service definition provisioned over layer 2 Switched Ethernet core network. Multiple EVPL EVCs may be provisioned on a single UNI port with Class of Service options through the network.

Total Downtime means the total aggregated Downtime per calendar month.

T1 (1.544mbps) megabit per second means a technology access operating at 1.544 megabit per second.

Threat means a situation or condition that would not normally cause an outage to a Customer but introduces a very low risk to Services or may lead to a brief Service interruption. Examples include optical cable splicing, contractor working near Bell fibre cables or applying a required software upgrade form an equipment vendor.

Unscheduled Emergency Maintenance means any maintenance activities performed in the Bell network as a result of a Threat or an Emergency.

User Network Interface (UNI) means the points of demarcation and specifically the Bell Ethernet ports facing the Customer on the Bell owned terminating equipment. Frames exchanged at the UNI interfaces are compliant with IEEE 802.3 or 802.1Q standards.

(VLAN) means the ability to associate different LAN attached work stations as being part of the same LAN independent of where the work station is physically attached through the LAN.

VLAN Management means the ability to have up to 3 classes of service per EVC.

VLAN Trunk means trunk lines providing VLAN identification for frame traveling between switches.

10 M (Mbps) Ethernet means an Ethernet port that uses category 5 twisted pair wiring (copper).

100 M (Mbps) Ethernet means an Ethernet port that uses category 5 twisted pair wiring (copper).

1G (Gigabit) means an Ethernet port that uses Single mode or Multi mode fibre or category 6 twisted pair wiring (copper).

10G (Gigabit) means an Ethernet that uses Single mode fibre.

1. In cases where access to the Ethernet Inter-networking is provided via DSL technology, the Customer must provide the local access which must be independent of any digital switching or terminating equipment. If the Customer cannot provide Bell Canada with the local access, then Bell Canada will charge $35.00 per month per access; plus a $100 installation charge.

2. Bell may be required to attach an antenna to Customer or End User’s premise(s) or Pole to deliver IX Wireless to provision the Service. The customer must ensure that Bell can have the necessary access to complete the installation.

3. Customer shall be responsible upon the occurrence of any of the following events:

   1. any Bell owned customer premise demarcation device has been serviced, installed, altered, repaired or relocated by any party other than Bell or a Bell Provider;
   2. any Bell owned customer premise demarcation has been transferred in title without the written consent of Bell (which consent shall not be unreasonably withheld);
   3. any Bell owned customer premise demarcation does not function properly as a result of mishandling, abuse, misuse, improper storage or operation, installation or maintenance by any other party than Bell or a Bell provider; and
   4. any Bell owned customer premise demarcation device has been damaged by any external cause whatsoever including use in conjunction with equipment which is electronically or mechanically incompatible.

   In addition to any other termination rights Bell might have, upon occurrence of any or all of the above, Bell may terminate this Service Schedule or the Service, in whole or in part and the terms listed in Section 5 of the Service Schedule shall prevail. If there is a requirement for a replacement of the Bell owned customer premise demarcation device or components upon occurrence of any or all of the above, the replacement Bell Demarcation device or components thereof shall be charged to the Customer at Bell’s prevailing rates.

4. Web Portal Terms and Conditions:

   1. Subject to the management level specified in Section 4 of this Service Schedule, the Ethernet Inter-Networking Service provides a Web tool (“Web Portal”) that enables the Customer to view reports.
   2. The Customer is solely responsible for access to and use of the Web Portal by any of its employees, officers, directors, agents and any other user of the Ethernet Inter-Networking Service and Web Portal (collectively, the “Users”). (The Customer and/or User are sometimes herein after referred to as “you”).
   3. The Customer agrees to comply with and to ensure that, the Users comply with the following terms and conditions associated with the use of the Ethernet Inter-Networking Service and Web Portal.
      1. To use the Web Portal, you will be given a System Administrator account that will let you create other accounts for Users authorized by you. The System Administrator is responsible for ensuring that only Users authorized by you obtain an account and password.
      2. When providing contact information for the Web Portal, you agree to provide accurate and current information and to update promptly such information as necessary to ensure that it is kept accurate and complete.
      3. You agree you shall (a) maintain the confidentiality of all passwords and/or other account identifiers that you choose or are assigned, and (b) be responsible for all activities that occur under such passwords and/or account(s). Further, you agree to notify Bell of any unauthorised use of your passwords and/or account(s). Bell will not assume any responsibility for your acts or omissions relating to the unauthorized use of your passwords and/or account(s).